Sharp Electronics Corporation Customer Service Support Representative in San Antonio, Texas
The Customer Service representative (CSR) will be able to perform all of the duties of an Associate CSR, while in addition providing customer support for a wide variety of customer related issues; to include assistance with billing questions and demonstrating a comprehensive knowledge of customer service and other assorted customer inquiries to achieve total customer satisfaction.
Responsible for the timely and accurate processing of supply orders and service call issues over the phone and through email communications .
Supports SBS customers with product-related questions and concerns
Responsible for customer service support issues including billing, order status and customer inquiries
Applies general query skills to determine reason for call in order to route the problem to the appropriate party
Learns intermediate knowledge of the current ERP system for processing of phone and email requests
Daily interaction with various industry specific software
Applies thorough details and pertinent call information to the field teams to ensure complete customer satisfaction
Logs and returns all voice message calls daily; documenting all required information into database and owning the call to ensure thoroughness and timely resolution to reach customer satisfaction
Works closely with all departments within the operations department and levels of management escalating problems and concerns when necassary
Performs general customer service-related work in support of organizational goals and objectives and tactical operations
Knowledge and understanding of Sharp products and services to provide support to others within the department when needed; in addition, when appropriate, be able to identify sales opportunities and generate sales leads with customers in an effort to increase sales and marketing potential within the branch.
Other duties assigned
High School Diploma or equivalent required
2-5 years of experience in a customer service environment; call center support experience preferred.
Strong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook)
Exceptional verbal (especially telephonic) and written communication skills
Excellent customer service skills including a customer focused attitude
Excellent reading comprehension and mathematical skills
Excellent organizational skills; effective time management skills which must include attention to detail
Possess the ability to be self-starting and understand the need for achievement of tasks in pursuit of goal satisfaction
Ability to prioritize job responsibilities in a dynamic fast paced environment
Proficient data entry skills
Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran
Job Location US-TX-San Antonio
Posted Date 1 month ago (5/10/2021 5:17 PM)
Job ID 2021-6387
Category Customer Service