Sharp Electronics Corporation MNS Technical Support Analyst in Alpharetta, Georgia
The role of the MNS Technical Support Analyst is to support the MNS program by scoping and supporting projects as well as addressing escalations. This role will handle server administration and management, backup, networking, and security issues along with other technologies. This role is customer-facing while proving technical support. Maintaining a good rapport with the client and the internal staff is a key component of this role.
Architect and scope projects for prospective and existing customers
Give sales support to the pre-sales staff
Work with vendors/partners on project requirements
Plan and document the implementation of projects
Execute the implementation of the projects: i.e. server migration, Office 365 migration, building new domain, network equipment upgrade, etc.
Setup and support backup solutions
Own escalations from the Help Desk and NOC
Onsite troubleshooting as needed
Identify hardware and project opportunities
Create and Update documentation of environments and fixes
Update tickets and project management in a timely manner
Onboarding new clients, including setting up workstations and gathering network information
Communicating with client and internal staff with timely updates
Oversee contractors and manage the tasks assigned to them
Work with and oversee junior MNS Team members
Maintain billable hours goal as assigned in the branch budget
50% - Implement projects
20% - Work on escalated tickets
15% - On-Site Support
15% - Administration, paperwork, research
5+ Years IT Industry experience required
Highly detail oriented with exceptional organizational skills.
Experience planning and implementing projects
Microsoft Server experience required
Networking experience required
Excellent communication skills
MCSA or MCSE Certifications preferred
Sharp Electronics Corporation is proud to be an equal opportunity employer: minority/female/disability/veteran.
Job ID 2019-5379
Category Information Technology